Frequently Asked Questions
Everything you need to know about our royal-standard service and luxury collections.
What defines a 'Royal Warrant' quality garment?
Our garments are crafted using the finest materials and traditional tailoring techniques that meet the rigorous standards of excellence associated with heritage craftsmanship and regal durability.
How long does shipping take for international orders?
We offer worldwide express shipping. International orders typically arrive within 3-7 business days, depending on your location and customs processing.
What is your return policy for bespoke items?
While ready-to-wear items can be returned within 30 days, bespoke and personalized pieces are made to your exact specifications and are non-refundable unless a manufacturing defect is present.
Do you provide complimentary alterations?
Yes, we provide one complimentary fitting and alteration service for all full-priced suits and gowns purchased through our online boutique to ensure a perfect silhouette.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and premium financing options for high-value purchases.
How should I care for my luxury fabrics?
Each item comes with a specific care label. We generally recommend professional dry cleaning for our wool, silk, and velvet pieces to maintain their structural integrity and finish.